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Tout accès et/ou utilisation du site www.ioshoes.ma implique le respect de l'ensemble des dispositions des présentes conditions générales et leur acceptation. Elles constituent donc un contrat entre IO et l’Utilisateur/ le Client.Les Conditions Générales de Vente sont archivées sur le site www.ioshoes.ma (ci-après « le site »). Le client pourra les retrouver à tout moment.Les achats de Produits sur le site sont réservés à des personnes physiques, qui n’agissent pas dans le cadre de leur activité professionnelle, âgées de plus de 18 ans et ayant la pleine capacité juridique.

Toute commande d’un Produit proposé sur le Site implique l'adhésion pleine et entière de l’Utilisateur aux présentes Conditions Générales de Vente.

Les références telles que « nous » ou « notre » dans le cadre de ces CGV désignent IO, et toute référence à « vous » ou « votre » vous désigne en tant qu’utilisateur ou client du Site Internet.

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Vous pouvez passer commande sur notre site Internet www.ioshoes.ma 24/24h et 7/7j. Le processus de commande se compose de quatre (4) étapes successives.
Une fois votre choix de Produits effectué (pointure, coloris, quantité, voire détail), et votre panier validé, vous devez :

  1. Vous identifier.
  2. Choisir votre mode de livraison : à votre domicile ou dans un point relai.
  3. Choisir votre mode de règlement.
  4. Accepter les conditions générales de vente en cochant la case prévue à cet effet sur la page récapitulative de votre commande. La validation de la commande implique l’adhésion irrévocable aux présentes CGV.

Le paiement formalisera de manière ferme et définitive le contrat de vente qui vous lie à IO. Vous avez la possibilité à tout moment de visionner et de modifier les articles de votre commande en cliquant sur « Mon panier ».

Une fois la commande validée, vous recevrez automatiquement un email de confirmation de votre commande, comprenant un récapitulatif des articles commandés.

Une fois votre commande confirmée et à la condition d’avoir obtenu préalablement l’autorisation de débit de votre compte, IO procèdera à son expédition.

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Les articles visibles sur le site (hors articles personnalisés) sont disponibles jusqu'à l'épuisement des stocks. En cas de débit ou d'encaissement visant la commande d'un article indisponible, IO s'engage à proposer un avoir ou à rembourser le client dans un délai de 15 jours.

IO s'engage à prévenir par courrier électronique le client qui aurait passé commande d'un article indisponible. Les moyens mis à votre disposition pour vous rétracter d’une commande sont décrits dans l’article « droit de rétractation ».

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IO dispose de plusieurs types de produits. Ceci peut inclure des produits conçus entièrement par IO, ce qui signifie conçus et créés en totalité par IO (\"Produits standard\") – et des produits qui, bien que conçus par IO, peuvent être personnalisés ou modifiés par vous en choisissant des matières ou des couleurs à votre convenance (\"Produits personnalisés\"), conjointement dénommés Produits.

IO s’attache à fournir aux clients et utilisateurs les informations sur les caractéristiques des produits, au moyen notamment des « Fiches Produit ». Les produits proposés à la vente sont décrits et présentés avec la plus grande exactitude possible. Toutefois, si des erreurs ou omissions ont pu se produire quant à cette présentation, la responsabilité de IO ne pourrait être engagée.

Les photos représentant nos produits n'ont qu'une valeur indicative. Ces photos, tout comme les textes illustrant les produits, n'entrent pas dans le champ contractuel. IO pourrait, du fait de ses fournisseurs, être amené à livrer au Client un article de composition légèrement différente de celle décrite mais en tout état de cause de qualité égale ou supérieure à l'article commandé.

Vous pouvez personnaliser des produits conçus par IO avec l’outil de personnalisation (Mio/Moca Mio), vous pouvez modifier ou concevoir votre propre Produit en choisissant vos propres couleurs dans la matière de votre choix.

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Les prix de vente sont indiqués en MAD (Dirhams Marocain) et Toutes Taxes Comprises (TTC), hors frais de livraison (voir article 6 pour le détail des frais de livraison).
La Taxe sur la Valeur Ajoutée (TVA) est celle en vigueur au jour de la commande sur le territoire Marocain. Les prix appliqués sont ceux figurant sur le site au moment de la validation de la commande. Les prix peuvent êtres modifiés à tout moment par le vendeur, sans préavis, et notamment en cas de changement de données fiscales ou économiques.

Le prix des Produits achetés est payable comptant, en totalité au jour de la passation de la commande par le Client.

Les articles commandés doivent êtres réglés en MAD (Dirhams Marocain) et en ligne. Les frais bancaires occasionnés par le paiement sont à la charge du client.
Les marchandises livrées restent la propriété du vendeur jusqu’au parfait paiement. IO ne sera pas tenu de procéder à la livraison des Produits commandés par le Client si le prix ne lui a pas été préalablement réglé en totalité.

Le paiement en ligne s’effectue par carte bancaire ou par l’utilisation d’un compte de paiement Paypal. Vous certifiez que vous êtes le détenteur de la carte bancaire ou du compte Paypal ou CMI utilisé lors du paiement de vos articles.
Une facture récapitulative de la commande sera disponible dès l’expédition de la commande sur la rubrique « historique ».

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La livraison est actuellement offerte, partout au MAROC.
Nous traitons votre commande dans un délai de 24 heures (hors week-end et jours fériés). Le client sera prévenu par e-mail dès l’expédition de son colis et recevra le numéro de suivi de commande pour être tenu informé du bon acheminement de son colis.

Pour les \"Produits Personnalisés\", lancés en fabrication dans les 24h après votre confirmation de commande, il faudra prévoir un délai supplémentaire de 15 à 20 jours ouvrés avant expédition.

MAROC
- Livraison gratuite à domicile en 24h à 72h selon la destination à compter de l'expédition.

FRANCE MÉTROPOLITAINE
- Chronopost : Frais Fixes de 10€. Livraison à domicile en 2 à 3 jours ouvrés à compter de l'expédition.
- DHL Express : Frais Fixes de 20€. Livraison à domicile entre 24-48h à compter de l'expédition.

EUROPE
- Chronopost: Frais Fixes de 20€. Livraison à domicile en 2 à 3 jours ouvrés à compter de l'expédition.

- DHL Express : Frais Fixes de 25€. Livraison à domicile entre 24-48h à compter de l'expédition.

OUTRE-MER
- Chronopost: Frais Fixes de 30€. Livraison à domicile en 2 à 3 jours ouvrés à compter de l'expédition.

AMERIQUE & ASIE
- Chronopost: Frais Fixes de 35€. Livraison à domicile en 5 à 7 jours ouvrés à compter de l'expédition.
- DHL Express : Frais Fixes de 40€. Livraison à domicile entre 24-48h à compter de l'expédition.

AFRIQUE & OCEANIE
- Chronopost: Frais Fixes de 30€. Livraison à domicile en 6 à 8 jours ouvrés à compter de l'expédition. - DHL Express : Frais Fixes de 35€. Livraison à domicile entre 24-72h à compter de l'expédition.

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\"Produits Standards\" :

Nous préparons et expédions vos colis dans un délai de 24 heures (hors week-end et jours fériés). Le client sera prévenu par e-mail dès l’expédition de son colis et recevra le numéro de suivi de commande pour être tenu informé du bon acheminement de son colis.

Les produits achetés par le client sont généralement livrés entre 2 à 3 jours ouvrés au Maroc. Dans tous les cas les produits sont livrés dans un délai maximum de 30 jours à compter de la date du parfait paiement. En cas de dépassement de ce délai, le client peut demander la résiliation immédiate de la vente en envoyant un courriel à contact@ioshoes.ma et obtenir le remboursement des sommes versées liées à cette vente.

Si vous passez commande de plusieurs produits, nous pourrons être amenés à vous les envoyer en plusieurs fois.
Avant de passer votre commande, vous serez informé(e) des informations concernant les délais de livraison prévus avec une date indicative de livraison. Une fois que vous avez passé votre commande, vous recevrez un e-mail de confirmation comportant les délais de livraison prévus (avec la date indicative de livraison).

Les produits commandés seront livrés à l’adresse de livraison que vous avez indiquée au moment de votre commande. Nous ne pourrons être tenus responsables en cas d’adresse incorrecte ou incomplète.

\"Produits Personnalisés\" :

Nous traitons le lancement en fabrication de votre commande dans un délai de 24 heures (hors week-end et jours fériés). Les produits personnalisés achetés par le client sont généralement livrés sous 2 à 3 semaines à partir de la date de votre commande. Le client sera prévenu par e-mail dès l’expédition de son colis et recevra le numéro de suivi de commande pour être tenu informé du bon acheminement de son colis.

Tous ces délais sont donnés à titre indicatif. Le dépassement de ces délais ne pourra en aucun cas être retenu contre IO, ni donner lieu à une résiliation du contrat ou à une quelconque indemnité pour dommages et intérêts.

Les risques du transport sont à la charge du Client à compter de la sortie de l'entrepôt. Le client devra vérifier l'état de l'emballage et la conformité des articles livrés et signaler immédiatement à IO toute anomalie le cas échéant. Les réserves éventuelles sont à porter sur le bordereau de livraison présenté par le transporteur et doivent être adressées dans les 48h via la rubrique contactez nous de la boutique en ligne www.ioshoes.ma.

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Le règlement des achats devra s’effectuer à l’aide d’une carte bancaire (Carte Bancaire, Visa, Mastercard) ou via un compte Paypal.
La commande sera enregistrée dès acceptation du paiement par le service bancaire. Vous devez saisir le type de carte, le nom sur la carte, le numéro de carte, la date d’expiration et le code de sécurité situé au dos de celle-ci dans les emplacements prévus à cet effet.

Votre compte bancaire sera débité au moment de la passation de la commande.
Nous mettons en œuvre tous les moyens pour assurer la confidentialité et la sécurité des données transmises sur le web et sur le site Internet www.ioshoes.ma.

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Chez IO, la qualité est capitale. Nous contrôlons minutieusement tous nos articles avant de vous les expédier. Il est extrêmement rare que nos produits soient endommagés ou défectueux.
Si toutefois l'article que vous avez commandé ne correspondait pas à vos attentes, IO vous offre la possibilité de le retourner conformément aux dispositions légales en vigueur ;

• Pour les \"Produits Standards\" :

Vous disposez d’un délai de 10 jours à compter de la réception de vos produits pour exercer votre droit de rétractation auprès de IO sans avoir à justifier de motifs ni à payer de pénalité. Le point de départ du délai est le jour de la réception de la commande par le CLIENT ou par le tiers désigné par lui. Si le délai de 10 jours expire un samedi, un dimanche ou un jour férié ou chômé, il est prorogé jusqu’au premier jour ouvrable suivant.

Pour faire valoir votre droit de rétractation, vous devez informer IO de votre décision de rétractation en nous adressant, avant l’expiration du délai de 10 jours, le formulaire de rétractation à compléter en ligne depuis la rubrique « mon compte ».

Les retours sont à effectuer dans un seul colis dans leur état d'origine et complets (emballage, accessoires, étiquettes d’origine, …) permettant la re-commercialisation à l’état neuf du/des Produit(s). Les Produits retournés incomplets, endommagés, ou salis ne seront ni repris ni remboursés. Si le retour ou l’échange est refusé, les articles seront alors retournés au client.

• Pour les \"Produits Personnalisés\" :

Dans la mesure où la commande concerne des produits fabriqués ou modifiés selon les exigences du client, donc des Produits personnalisés, aucun délai de réflexion et aucun droit de rétractation, de résiliation ou de restitution ne peut alors être accordé.

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10.1 Délai

Indépendamment du délai de rétraction mentionné ci-dessus, vous disposez d’un délai de 15 jours francs à compter de la date de réception de la commande pour retourner le ou les \"Produits Standards\" ne vous convenant pas, et sous réserve du respect des conditions énoncées ci-dessous. Si nous recevons vos articles retournés dans un délai supérieur à 30 jours ouvrés à compter de la réception des produits commandés, nous nous réservons le droit de ne pas procéder à l’échange ou au remboursement des produits. Les articles vous seront retournés.

10.2 Conditions et procédure de retour \"Produits Standards\"

Toute demande de retour doit être réalisée dans un délai de 15 jours après réception de la commande, via la rubrique « mon compte » sur le site www.ioshoes.ma en suivant la démarche suivante :

  1. Accéder à l’historique des commandes, depuis votre compte.
  2. Sélectionner la commande contenant le produit à retourner.
  3. Sélectionner le(s) produit(s) à retourner en cochant la case à coté de leur(s) nom(s).
  4. Ajouter une explication, afin que nous comprenions la cause de votre renvoi (taille inadaptée, accès d’étourderie au moment de la commande) puis nous préciser votre souhait d’échange ou de remboursement. 5. Générer et imprimer le fichier pdf de demande de retour puis le joindre à l’intérieur de votre colis de retour.

Si vous avez procédé à un Achat Express, vous trouverez dans votre email de confirmation de commande le lien \"Suivi Invité\" qui vous permettra d'accéder à l'historique de votre commande et d'émettre les demandes de retour.
Pour les clients dont l’adresse de livraison figure au Maroc, un bordereau de retour sera envoyé par email sous 3 jours (hors week-end et jour fériés) qui sera à coller sur le colis de retour.

10.3 Etat des produits

Les retours sont à effectuer dans un seul colis dans leur état d'origine et complets (emballage, accessoires, étiquettes d’origine, …) permettant la re-commercialisation à l’état neuf du/des Produit(s). Les Produits retournés incomplets, endommagés, ou salis ne seront ni repris ni remboursés. Si le retour ou l’échange est refusé, les articles seront alors retournés au client.

10.4 Frais de port de retour

Pour le Maroc les frais de port pour les retours sont offerts (hors période promotionnelle, soldes et période de fin d’année) via le transporteur ayant livré votre colis.
Pour les autres pays, les frais de port pour les retours sont à la charge du client.

10.5 Remboursement des retours

Lorsque le droit de rétractation est exercé, et si les conditions susmentionnées sont remplies, IO vous remboursera du prix du ou des produits achetés (hors frais de transports si payés lors de la commande) au plus tard dans les trente (30) jours à compter de la date à laquelle IO est informée de votre décision de vous rétracter.

IO pourra différer le remboursement jusqu’à récupération des Produits ou jusqu’à ce que vous ayez fourni une preuve de l’expédition de ces biens.
Le remboursement sera effectué par IO en utilisant le même moyen de paiement que celui que vous avez utilisé pour la transaction initiale.
Seul le coût TTC des produits achetés sera remboursé (les frais de port ne seront pas remboursés).

10.6 Condition d’échange :

IO propose la possibilité d’échanger les produits achetés sans coûts supplémentaires et sous réserve de la limite des stocks disponibles, par un autre modèle de la même valeur.
Le client doit suivre la procédure de retour habituelle et en parallèle informer IO du nom du modèle de la pointure par lequel il souhaite échanger son produit.
Une fois la réception et la vérification du respect des conditions de l’état des produits, IO procédera à l’expédition via le transporteur habituel de(s) produit(s) d’échange.

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Tous nos produits bénéficient du régime légal de la garantie, pour autant que l’Utilisation en ait été normale et que les conseils d’entretien aient été suivis. S'il existe des défauts dans les marchandises que vous avez achetées, IO se conforme à toutes les règlementations légales en termes de garantie.

Garantie légale de conformité et garantie des vices cachés
Les produits bénéficient de la garantie légale de conformité et de la garantie des vices cachés conformément aux articles 65, 66 et 67, 71 de la loi n°31-08 édictant des mesures de protection du consommateur. Toute garantie est exclue en cas de dommages d’origine externe ou consécutifs à une mauvaise utilisation, une utilisation non conforme, une négligence ou un défaut d'entretien de la part du Client, comme en cas d'usure normale du produit.

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Enregistrement de vos données personnelles
IO est le responsable du traitement de vos données personnelles.

Les informations que vous nous communiquez dans le cadre de vos commandes sont à destination de IO et sont utilisées pour le traitement et le suivi de vos commandes, le SAV des produits commandés sur notre Site et la gestion marketing (Newsletter, emailing…) et de la relation client de votre compte client.

Les données qui vous concernent pourront être transmises à des prestataires de IO aux fins de traitement des commandes et SAV ainsi qu’aux fins de gestion marketing et de la relation client, étant précisé que certains de ces prestataires se trouvent hors du Maroc.

Les données qui vous concernent pourront également être communiquées à nos partenaires à des fins de prospection par voie non électronique, notamment postale ou téléphonique. Vous pouvez vous opposez à cette communication par mail à l’adresse suivante contact@ioshoes.ma ou par courrier adressé à CRISS VAL - Service Client, 15, Boulevard Ain Taoujtat Bourgogne - 20002 Casablanca - Maroc. Droit d’opposition, de rectification ou de suppression de vos données personnelles

Conformément aux dispositions de la loi Informatique et Libertés vous disposez à tout moment d'un droit d'accès, d’opposition, de rectification, et de suppression de vos données personnelles vous concernant détenues par IO, en écrivant par email ou par courrier aux adresses suscitées.
Vous pouvez demander le remboursement du timbre utilisé pour l’exercice des droits mentionnés ci-dessus. Il suffit de le préciser lors de l’envoi de votre courrier. Le remboursement se fera sur la base du tarif lent en vigueur, à raison d'un timbre par enveloppe.

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Un cookie peut s’installer automatiquement sur votre logiciel de navigation lors de vos visites sur le site www.ioshoes.ma. Le cookie est un bloc de données qui ne permet pas d'identifier l'utilisateur mais sert à enregistrer des informations relatives à la navigation de celui-ci sur le site. Vous pouvez vous opposer à l’enregistrement de ces \"cookies\" en configurant votre ordinateur selon les modalités détaillées sur le site http://www.cnil.fr.

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IO est responsable de plein droit à l’égard du client de la bonne exécution du contrat conclu avec le client.

Cependant, la responsabilité de IO ne saurait être engagée pour l’inexécution ou la mauvaise exécution du contrat conclu en cas de force majeure, de survenance d’un fait imputable au client ou de tout inconvénient, dommage imprévisible et insurmontable inhérent à l’utilisation du réseau Internet, notamment une rupture du service, une intrusion extérieure ou la présence de virus informatiques. Le site www.ioshoes.ma contient des liens hypertextes pouvant renvoyer vers d’autres sites web. La responsabilité de IO ne saurait être engagée pour le contenu de ces sites web s’ils venaient à contrevenir aux dispositions légales et réglementaires en vigueur.

Les photographies et illustrations accompagnant les produits sur notre site Internet n'ont pas de valeur contractuelle et ne sauraient donc engager la responsabilité de IO.

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Tous les éléments du Site Internet sont la propriété intellectuelle exclusive de IO. L’utilisation du Site Internet ne vous autorise en aucune façon à exploiter ou reproduire les dessins et modèles. Vous ne disposez d’aucun droit d’auteur, de droit de marque et de tout autre droit de propriété intellectuelle.

Les marques et signes distinctifs des Produits sur le Site Internet sont protégés au titre du droit des marques ; la reproduction ou la représentation de n’importe quel élément est strictement interdite. Le Site Internet qui est mis à votre disposition est destiné uniquement à votre usage personnel et privé et non commercial. Le contenu du Site Internet ne peut être utilisé pour des besoins autres quels qu’ils soient, sans notre consentement exprès et écrit.

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Les présentes conditions générales d’utilisation et de vente sont soumises à la loi Marocaine. En cas de désaccord persistant sur l'application, l'interprétation et l’exécution des présentes, et à défaut d'accord amiable, tout litige relèvera des tribunaux compétents Marocains.

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• Propriétaire :
CRISS VAL, ayant son siège au 15, Boulevard Ain Taoujtat Bourgogne - 20002 Casablanca - Maroc,

• Éditeur et intégrateur Internet :
CRISS VAL, ayant son siège au 15, Boulevard Ain Taoujtat Bourgogne - 20002 Casablanca - Maroc.

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